Reception and enquiries
Reception and enquiries
How can we help you?
Getting help with
Keep us updated
Let’s see what we can do…
Get immediate help with minor illnesses and injuries:
Pharmacists can also advise on minor illnesses and injuries:
Alternatively you can visit your nearest Minor Injury Unit:
5-8 Clapham Junction Station
Grant Road, Clapham Junction
London SW11 2NU
Tel: 033 3200 1718
5-7 Parsons Green
Tel: 0208 102 4000
Mon-Fri: 8.00am-8.00pm, Sat/Sun: 9.00am-1.30pm
St Georges Hospital provides a service for serious injury e.g. broken bones and serious illness eg chest pain, loss of consciousness, or heavy bleeding.
If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.
How can we help you?
For Health reviews, including Asthma reviews please visit our Health Review and Assessment Clinic.
Visit a Pharmacist
Contact a Nurse
Contact a Nurse Practitioner
Visit an Optician
Visit a Dentist
COVID-19 Support Room
COVID-19 Support Room
If you think you might have coronavirus or you’ve been in close contact with someone who has it visit NHS 111 online coronavirus service for advice.
Well-being while staying at home
Taking care of your mind as well as your body is really important while staying at home because of coronavirus (COVID-19).
Visit NHS Every Mind Matters for advice, practice advice and support groups.
If you cannot wait to see a doctor and feel unable to cope or keep yourself safe, it’s important to get support.
To stay fit and healthy whilst at home, try the NHS Home workout videos.
Advice for patients with pre-existing conditions
Advice for Vulnerable Patients
Let’s see what we can do…
St George's University Hospitals Bereavement Services
Bereavement Services at St George’s Hospital are available Monday to Friday during the hours of 10am – 4pm.
Telephone: 020 8725 3410
Cruse Bereavement Care
Cruse Bereavement Care is the leading national charity for bereaved people in England, Wales and Northern Ireland. We offer support, advice and information to children, young people and adults when someone dies and work to enhance society’s care of bereaved people.
National Helpline: 0808 808 1677
Are you a Carer?
A carer is anyone who cares, unpaid, for a friend or family member who due to illness, disability, a mental health problem or an addiction cannot cope without their support.
To register as a carer, please complete our Register a Carer form.
Wandsworth Carers' Centre
We support Carers in their caring role, to have a life outside of caring and to have a voice. With offices in both Wandsworth and Balham, we are able to deliver our services to the Borough.
Telephone: 020 8877 1200
The Side Effects of Vaccines - How High is the Risk?
In this video, Kurzgesagt looks at how vaccines work and compares the impact of their side effects to the potential effect of the diseases they protect against.
For information on who can provide support and who you should report a concern to, please click here to access our Safeguarding Children leaflet
The signs of serious illness in Children
Call 999 or go to A&E if your child:
– has a stiff neck
– has a rash that doesn’t fade when you press a glass against it
– is bothered by light
– has a fit (febrile seizure) for the first time (they can’t stop shaking)
– has unusually cold hands and feet
– has pale, blotchy, blue or grey skin
– has a weak, high-pitched cry that’s not like their normal cry
– is drowsy and hard to wake
– finds it hard to breathe and sucks their stomach in under their ribs
– has a soft spot on their head that curves outwards (bulging fontanelle)
Beat It is a fun and educational free programme all about getting active, trying new activities and leading a healthy lifestyle. The sessions are for all children aged 5-18 years who are above a healthy weight, and a parent/carer must attend with them.
Telephone: 020 8871 8386
Chickenpox is a mild and common childhood illness that most children catch at some point.
More information: www.nhs.uk
Slapped Cheek Syndrome
Slapped cheek syndrome is a viral infection that’s most common in children, It usually causes a bright red rash to develop on the cheeks.
More information: www.nhs.uk
Head lice are tiny insects that live in human hair. They’re particularly common in children.
More information: www.nhs.uk
Childhood Illness Guide
From warts and measles to chickenpox and tonsillitis, find out how to recognise some of the most common childhood conditions.
More information: www.nhs.uk
Fever in Children
A fever is a high temperature. As a general rule, in children, a temperature of over 37.5C (99.5F) is a fever.
More information: www.nhs.uk
Childhood illness visual guide
Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.
Child Vaccination Schedule
You can view the NHS Childhood Vaccine timeline on the NHS website: www.nhs.uk
Hand Foot and Mouth Disease
Hand, foot and mouth disease is a viral infection that can affect young children.
More information: www.nhs.uk
Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.
Download from: www.nhs.uk
Wandsworth Learning Disabilities Network
The Wandsworth Learning Disabilities Network (WLDN) is a network for adults with learning disabilities, learning difficulties and their carers. It is for people who want to speak up about the services they are receiving and to help improve services for people with learning disabilities.
Telephone: 020 8516 7764
The Sunflower Cafe
The Sunflower Café is a monthly gathering where people with dementia, their carers and friends can access information and support, share experiences, take part in mood-lifting activities such as sing-alongs, or simply enjoy a cup of tea and a chat with others in a similar situation.
Telephone: 020 8877 0033
The Platt Centre,
22 Felsham Rd,
Together (Wandsworth - Your Way)
Your Way is a service from the mental health charity Together, which offers services to help people who are experiencing mental health issues.
Telephone: 07874 235 865
Text: ‘your way’ and then your message to 82727 (changed at your standard network rate).
Heathbridge Medical Centre,
125 Upper Richmond Road,
London SW15 2TL
Tooting Graveney Day Care Centre
Tooting Graveney Day Care is a day centre which provides activities and opportunities for learning and sharing, growth, fitness, and socialising for people in Wandsworth.
Telephone: 020 3602 8251
14-16 Lynwood Road
London SW17 8SA
Tooting Neighbourhood Centre
Tooting Neighbourhood Centre offers services and support for the local community, such as home care, respite for carers, a mental health club, and other help for older and disabled people.
Telephone: 020 8767 1619
28 Glenburnie Road,
London SW17 7PY
Wandsworth Asian Women's Association
Wandsworth Asian Women’s Association offers a drop-in service every Tuesday and Wednesday for elderly Asian women who want to meet up with others.
Telephone: 020 8875 9465
London SW18 4AU
Wandsworth Carers' Centre - Coffee Club
The Coffee Club meets on the 3rd Friday of the month from 10:30am to 12:30pm and is open to all carers linked with Wandsworth Carers’ Centre, no matter who you support.
Telephone: 0208 675 0811
46 Balham High Road,
London SW12 9AQ
COVIBOOK - Reassuring children about coronavirus
Here you can download COVIBOOK, an explainer in the form of a story to reassure children under the age of 7 about coronavirus.
The short book has been produced by the Mindheart Foundation and translated into 25 languages. All editions are available on their website:
Educational Websites for Local Children
We know how difficult it is for parents and children during this time. The websites below provide useful material to teach and entertain children:
Girl Guides – www.girlguiding.org.uk
Scouts – www.scouts.org.uk
Natural History Museum – www.nhm.ac.uk
BBC Bitesize – www.bbc.co.uk/bitesize
Liverpool War Museum – www.liverpoolwarmuseum.co.uk
Imperial War Museum – www.iwm.org.uk
BBC Teach – www.bbc.co.uk/teach
Convalescent Plasma - Clinical Trial
If you have had a positive test result for COVID-19, or have had symptoms of COVID-19, please click here to see how you can help the NHS with a potential clinical trial as part of a national effort against the virus.
The trial, if approved, will tell us how effective convalescent plasma (plasma from people who have had coronavirus) is for treating coronavirus patients.
Managing breathlessness at home during the COVID-19 outbreak
Many pre-existing conditions, such as heart or lung diseases, cause breathlessness. Breathlessness can be very distressing, even in milder cases, and may be worsened by fears relating to the coronavirus.
Please click here for some tips for easing breathlessness at home during the COVID-19 outbreak.
Face coverings – exemptions
The requirement to wear a face covering on TfL’s public transport stations, platforms and services does not apply to children under the age of 11. You also do not ned to wear a face covering if you have a good reason not to, such as:
- If you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering.
- If putting on, wearing or removing a face covering would cause you severe distress.
- If you are travelling with, or providing assistance to, someone who relies on lip reading to communicate.
- If you are travelling to avoid injury or escape the risk of harm, and you do not have a face covering with you.
- If you need to remove it during your journey to avoid harm or injury or the risk of harm or injury to yourself or others.
- If you need to eat, drink, or take medication you can remove your face covering.
- If you are asked to remove your face covering by a police officer or other official, for example to check your railcard.
To download a face coverings exemption card, please click here.
COVID-19 – Information for our 13-19 year old patients
Please click the link below for more information on COVID-19 for young people.
COVID-19 – Information and support for parents
Please click the link below for more information on the Coronavirus and support for parents.
IMPORTANT - Isolation Advice
Current guidance is as follows:
If one person becomes unwell, they should self-isolate for seven days. If they live in a household, they must isolate for up to 14 days.
The example below is an easy way to explain this:
A four-person household contains a mother, father, son and daughter.
If the mother develops a continuous cough and high temperature, she should stay at home for seven days. The rest of the household needs to stay at home for 14 days.
Three days later, the daughter becomes ill. She needs to stay at home for seven days before being able to return to normal if she no longer has symptoms. The father and son do not develop symptoms and so must complete 14 days isolation before returning to normal.
For more information, please visit www.nhs.uk.
COVID Symptom Tracker
The COVID Symptom Tracker is an app created by doctors and scientists at King’s College London, Guys and St Thomas’ Hospitals working in partnership with a health science company called ZOE Global.
The app will be used to study the symptoms of COVID-19 and track the spread of the virus. No analysis or data from the app is shared with anyone except researchers at King’s College London and the NHS.
To download the app, or for more information, please click here.
IMPORTANT – Coronavirus and medication
There have been some reports that people taking certain types of medication for high blood pressure may be at higher risk if on drugs called ACE inhibitors or ARB drugs. The evidence now suggests that they may even be protective with coronavirus so please do not stop taking any medication unless advised to do so by your doctor.
Current guidance is that it is best to take paracetamol for any pain or unbearable fever and not ibuprofen or other anti-inflammatory medication which may worsen coronavirus symptoms rather than help.
Please do not panic when ordering repeat prescriptions. In the same way we should think of others and not panic-buy food, there is plenty of supply but we need to use our medicines appropriately and not stockpile or over-order.
All prescriptions must now be requested via the Electronic Prescribing Service and will be sent to your designated pharmacy. Prescriptions are not to be collected at the surgery.
If you need help ordering your prescriptions electronically, please see your local pharmacist who will be happy to help
Staying Mentally Healthy During Coronavirus
Please click here for a guide to staying mentally healthy during Coronavirus compiled by Wimbledon College. This offers useful ideas that might help in this time of heightened anxiety and during novel challenges such as self-isolation.
National Domestic Abuse Helpline
Statistics reveal that domestic violence has surged since the start of the coronavirus lockdown. The National Domestic Abuse Helpline is run by Refuge and offers free, confidential support 24 hours a day to victims and those who are worried about friends and loved ones.
If you call 999 from a mobile in an emergency situation and need police help but cannot speak, the operator will transfer your call to the Silent Solution system. The system exists to help people who are unable to speak but who genuinely require police assistance. Once the call has been transferred, you will hear an automated message and will be prompted to press ’55’ if you require the police. Click here for more information about the Silent Solution service.
NHS Volunteer Responders
The NHS is looking for volunteers to help up to 1.5 million people who have been asked to shield themselves from Coronavirus because of underlying health conditions. You can sign up quickly and easily at goodsamapp.org/NHS to become an NHS Volunteer Responder. All volunteers will need to undertake training and background checks that are appropriate to the roles that they register for.
Your guide to decisions about cardiopulmonary resuscitation (CPR)
Most of us don’t want to think about what happens in our last years of life but, in the current uncertain times of a COVID-19 pandemic, we encourage everyone to read this leaflet, which has been created to help you to make informed decisions before having a conversation with a health professional about cardiopulmonary resuscitation (CPR).
EngageMerton aims to relieve the suffering caused by drug and alcohol misuse through specialist complex psychosocial non-residential treatment.
Telephone: 0208 687 4598
WCDAS (Wandsworth Consortium Drug & Alcohol Service)
Free and confidential service for Wandsworth residents aged 18 years and older.
Telephone: 0203 228 8080
Drinkaware Online Tools & Apps
Online trackers and apps from Drinkaware to help you avoid harm from alcohol.
Download from: www.drinkaware.co.uk
Talk to Frank
If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.
Telephone: 0300 123 6600
If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.
Telephone: 0300 123 1110
Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.
Telephone: 0800 917 7650
This service is for patients who are suffering from a variety of difficult feelings like anxiety, panic or depression.
Anxiety can have physical symptoms but is based on fear or a worry that you cannot understand or manage. The feelings can be strong. Panic attacks are one manifestation of this where you feel a racing heart of other symptoms in your body like feeling faint or dizzy or nausea or stomach cramps or other random aches and pains.
Depression can have a variety of reasons but it means your energy is low and you have very little motivation or you are tearful more often than is usual. The reasons for this are generally to do with your life situation either present or past and you could be experiencing this at work, in a relationship or in a new challenge in life. The key generally to feeling better is to try and understand and give a shape to why you may be feeling like this.
The Wellbeing Service is there for you to discuss your concerns and we can then decide what the best course of action may be. This may involve a change of lifestyle like doing something differently in your life. We may look at some techniques, websites or reading which may be of help or think about counselling services or a group. The other option may be medication depending on how debilitating your feelings may be.
If you would like to meet one of us to discuss your concerns then please fill in the Wellbeing Service Patient Questionnaire and make an appointment either via the practice or online for an initial meeting.
The completely confidential questionnaire is sent directly to the Senior Counsellor if completed online. Alternatively, it is perfectly acceptable to print it off, fill it in and bring it with you to your first appointment.
A reading list consisting of self-help resources for anyone to use.
Talk Wandsworth – Free Wellbeing Workshops
The Wellbeing Team at Talk Wandsworth is now offering a variety of free wellbeing workshops designed to support your specific needs. The workshops run regularly throughout the year. Please see our poster for further information.
Talk Wandsworth (Talking Therapies/IAPT)
We can help if you are experiencing anxiety or stress, depression, bereavement or loss, sleep difficulties, anger issues, obsessive compulsive disorder, phobias, eating disorders and many other everyday problems.
Telephone: 0203 513 6264
Wandsworth Mental Health Learning Disability Team
This service caters for clients in the Borough of Wandsworth who have a learning disability with underlying mental health problems and other complex needs/challenging behaviour.
Big White Wall
Big White Wall is an online mental health and wellbeing service offering self-help programmes, creative outlets and a community that cares. When you’re dealing with everyday stressors or major life events, we’ll help you get through it.
This service is available free of charge if you are a Wandsworth resident.
Mind in Brent, Wandsworth and Westminster
The Wandsworth Wellbeing Hub, across the road from Trevelyan House at 201-203 Tooting High Street, can be accessed by anyone living in Wandsworth who has been affected by mental illness.
Telephone: 020 7259 8100
Free anonymous online chat for young people to discuss your mental health issues.
Sunshine Recovery Cafe
The Sunshine Recovery Café is open to adult residents of South West London (18+) who perceive themselves, or are at risk of moving into mental health crisis. It offers a constructive and non-clinical alternative to A&E or admission to hospital.
Telephone: 07908 436 617
Location: The café is based within EngageMerton (which is run by CDARS) premises:
296a Kingston Road
If you are a patient or caring for a patient who is cared for by the mental health service at Springfield Hospital, call your care coordinator or call the crisis line.
Main switchboard: 0208 682 6000
For out of hours and weekends: 0800 028 8000
Rethink provide expert, accredited advice and information to everyone affected by mental health problems.
Telephone: 0300 5000 927
Re-engage is a national charity (previously known as Contact the Elderly) committed to bringing older people together into social groups at a time in their lives when their social circles are diminishing.
As the ageing population continues to grow, so does the epidemic of loneliness among older people. Social isolation and loneliness can have mental and physical health implications. Re-engage is committed to tackling this problem by helping older people to re-engage with their communities through regular face-to-face contact.
Telephone: 0800 716543
Playlist For Life
Playlist for Life taps into a recognised phenomenon: personally meaningful music has the ability to improve life for people with dementia, their family and their carers. The charity advocates access to personal music for everyone with dementia.
Telephone: 0141 404 0683
Wandsworth Wellbeing Hub
The Wandsworth Wellbeing Hub is a free and impartial NHS service which aims to help patients and the public to find organisations and services to support their health and wellbeing needs.
Telephone: 020 8812 6700
Our small team of asthma expert nurses is here to support people with asthma, their families and friends, and healthcare professionals.
You can call the helpline from Monday to Friday between 9am and 5pm to speak to a specialist asthma nurse for any queries for children and adults.
Helpline: 0300 222 5800
How to use your inhaler: www.asthma.org.uk/advice/inhaler-videos
The Veterans’ TIL Service
The Veterans’ Mental Health Transition, Intervention and Liaison (TIL) Service (formerly known as London Veterans’ Service (LVS)) is a free NHS mental health service for all ex-serving members of the UK Armed Forces and service personnel who are making the transition to civilian life.
If you are a veteran, you can refer yourself to the service: to do so, or for more information, please visit: www.veteransservicelse.nhs.uk
Contact is a collaboration of military charities working with the NHS and the Ministry of Defence. The group aims to help the Armed Forces community access mental health and wellbeing support and provides multiple voluntary group contacts for anyone affected by PTSD.
New Parent's Guide
Please download our New Parent’s guide.
Maternity at St George’s Hospital
For information on the maternity services at St George’s Hospital, as well as how to self-refer to the Early Pregnancy Unit (EPU), please click here.
My Maternity Journey
Having a baby is a huge moment in a woman’s life. Your local NHS
would like to make sure you get the maternity care you want, in the
place you want, whenever possible.
This leaflet summarises the main options available to you in south west
London and will help you decide your preferences
There are five community teams, which cover designated areas of Wandsworth and Merton. To find your nearest team please visit St George’s University Hospital website.
Diet and lifestyle during Pregnancy
Please see the following leaflet for information on diet and lifestyle during pregnancy. It gives advice on diet, vitamins, pets and many more things.
Red Cross: Borrow a wheelchair
Borrow or hire a wheelchair from the British Red Cross for a single trip or for short-term use.
First Contact Practitioner
We host a First Contact Practitioner service at our Trevelyan House site. This service is for patients who are suffering from joint or muscle pain. If you have a problem that affects your neck, back, joints or muscles you are able to directly see a First Contact Practitioner (FCP) instead of a GP. Appointments for this service can be made online or by contacting reception.
South West London Sexual Health
Find local sexual health clinic locations and opening times; as well as useful details on STIs (including treatment), contraception and accessing emergency contraception.
The nearest sexual health clinic is located on the 1st floor of 160 Falcon Road, SW11 2LN (next to Clapham Junction station). There are also clinics available in Mitcham, Wimbledon and Twickenham. To find more local sexual health clinic locations and opening times, as well as useful details on STIs (including treatment), contraception and accessing emergency contraception, please visit: shswl.nhs.uk
You can register for a home testing kist against STIs. Appointments can be booked online for this service.
Telephone: 0333 300 2100
Book an appointment online: swlondon.lilieonline.idoxcloud.com
Register online for a free STI home testing kit: www.shl.uk
Croydon Sexual Health Centre
The Croydon Sexual Health Centre provides a free, comprehensive and confidential sexual health service.
Getting it on
Information and services for 13-19 year olds on sexual and mental health issues, drugs & alcohol and relationship problems.
Streatham Hill Centre Sexual Health Clinic
Streatham Hill offers the following services:
- Advice and information
- Check-ups for sexually transmitted infections (STIs)
- Contraception (including emergency contraception)
- Free condoms and lubricants
- General sexual health walk-in service
- HIV testing (including one minute tests)
- Pregnancy advice
- Treatment for infections
Telephone: 020 3049 4006
Spectra work with all people, often from diverse and marginalised communities, empowering positive, informed choices about health, including sexual health, emotional resilience and wellbeing, and as well as working with people to combat isolation and risk.
National Sexual Health Helpline
If you would like to talk to someone about a sexual health issue, you can call the national sexual health helpline. Your call will be treated with sensitivity and in strict confidence. The Sexual Health Helpline is open from 9am-8pm, Monday-Friday.
Telephone: 0300 123 7123
Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.
Quit with help
Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.
Guys Get Active, Weight Loss for Men
In partnership with Wandsworth Council, Enable Leisure are relaunching a programme to help local men lose weight. These sessions are exclusively for men who live, work or are registered with a GP in the Wandsworth borough, with a BMI of 27.5+ or a diagnosis on type 2 diabetes, and a willingness to lose weight.
Telephone: 0203 959 0039
Walk 4 Life
Wandsworth Walk 4 Life is an accredited walking scheme that offers a series of free walks around the borough.
Telephone: 020 8871 6373
Am I a Healthy Weight?
Calculation your BMI using this NHS Tool
You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.
Weight Watchers Wandsworth
Meetings, Online or a little bit of both. We’ve got options and support, whatever your lifestyle.