We would request that your mobile phone is switched off while you are on the premises.
Contact us with Accurx
You can contact a doctor, nurse or other healthcare professional online using a website called Accurx.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- use the Accurx service
- phone us on 020 3883 5800
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- use the Accurx service
- phone us on 020 3883 5800
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Visit a GP hub clinic when the surgery is closed
If you wish to visit a GP hub you must book an appointment by calling 020 3883 5800 or 111.
Nurse appointments
Nurse
See a nurse for conditions such as blood pressure checks, asthma, diabetes, health reviews, cervical smears, family planning advice, repeat pill prescriptions, ear syringing, dressings and removal of stitches, travel advice and immunisations.
If you have been invited for a cervical smear, you can book an appointment online with our nurses.
To book an appointment phone us on 020 3883 5800.
Nurse practitioner
See a nurse practitioner for a range of acute illnesses such as coughs, colds, sore throats, urine and chest infections in adults and children. The nurse practitioner team usually see patients requiring a same day appointment and are qualified to order tests, investigations, and issue prescriptions.
To book an appointment with our nurse practitioner Stella Love, phone us on 020 3883 5800.
First contact physiotherapist
See a first contact physiotherapist for for musculoskeletal problems i.e. back, neck and knee pain, as well as sports injuries. We work with Surrey Physio and offer slots which can be booked without seeing a nurse or GP. Around 1 in 5 patients book to see their doctor with a neck, back, joint or muscle problem, and often have to wait for GP referral to get access to physiotherapy advice for their condition, so booking an appointment with an FCP means you will have quicker access to the treatment you need.
All first contact physiotherapist appointments are also available via the GP online system: Patient Access.
To book an appointment phone us on 020 3883 5800.
Opticians
Get help from an optician with various conditions such as red eyes or eyelids, discharge from or watering of the eye, Irritation and inflammation of eyes or eyelids, dry eyes and Stye.
Dentist
See a dentist for toothache and urgent dental problems.
Automated appointment booking
Our automated appointment booking system allows patients to book, amend and cancel appointments during and outside our usual operating hours. To access it, call us as usual on 020 3883 5800 and key option 1 on the menu.
You will be prompted for your date of birth (which the system will use, along with the phone number you are calling from, to identify you). Key option 1 again from the resulting menu and appointments available via this method over the next five days will be offered to you.
If the line goes quiet or it seems as though the call has suddenly disconnected at any point during this process, the system has encountered an error. This could be owing to a number of issues, including a conflict between two patients simultaneously trying to book the same appointment, but is most commonly due to a mismatch between the number the caller is calling from and the number held for that caller on our system.
In any case, do not hang up! Even if the line appears to be inactive, you will be automatically transferred to our reception team’s call queue within 40 seconds (the system’s developers are actively working to reduce this wait time).
Currently only GP appointments are on offer via automated booking. We aim to include a variety of other appointment types, including blood tests and smears, in the near future.
If you have any problems accessing automated booking, please contact the practice with your name, the phone number you called from and the time at which you made the call; the system has a comprehensive monitoring and reporting facility and we will be able to investigate any issues which may arise promptly.
Your appointment
Surgeries are held throughout the day from 8:30am to 8pm most days of the week.
Saturday morning surgeries are held from 9am to midday.
Appointments are booked at the NHS standard rate, which is 10 minutes per appointment. Longer appointments can be given at the doctor’s discretion.
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
At your appointment the doctor will give you as long as is necessary to deal with your problem safely, but if you have multiple problems to discuss, she/he may ask you to book another appointment.
Please ensure that you arrive before your appointment time, as if you are even a little late it will delay every other patient after you.
Please ask to see the same doctor about ongoing medical problems. We will try to accommodate your choice of doctor, although you will appreciate that it is not always possible for emergency slots and during holiday periods.
Telephone consultations
It is possible to book a telephone consultation with your doctor or nurse, arranging a convenient time to ring them. This allows you to discuss a problem or results which may not need a face to face consultation and can save you having to take time off work. If you have a problem that is likely to need an examination – for instance a rash, cough, or abdominal pain, then a telephone consultation is not appropriate.
Cancelling or changing an appointment
If an appointment is made and for some reason is no longer required, we do ask that you phone to cancel the appointment. This will enable it to be used for another patient.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on 020 3883 5800 during opening times
Text reminders
Please ensure that you let us know when you change your contact details. We are able to send you a text message to remind you of your appointment if we have an up to date mobile phone number.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Please do not ask the doctor to call unless the patient is genuinely too ill to come to the surgery.
Remember the doctor can see four to five patients in surgery during the time it takes to do one home visit, and it is at the doctor’s discretion as to whether a home visit is necessary.
Please give the receptionist brief details of your illness so the doctor can assess the order of priority of visits.
If possible try to ring before 10am if you need a visit.