Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:

• contact us online
• phone us on 020 3883 5800

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

To request a routine appointment in advance during opening times:

• contact us online
• phone us on 020 3883 5800
• use your NHS account (through the NHS website or NHS app) or Patient Access to book an appointment, screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Automated appointment booking

Our automated appointment booking system allows patients to book, amend and cancel appointments during and outside our usual operating hours. To access it, call us as usual on 020 3883 5800 and key option 1 on the menu.

You will be prompted for your date of birth (which the system will use, along with the phone number you are calling from, to identify you). Key option 1 again from the resulting menu and appointments available via this method over the next five days will be offered to you.

If the line goes quiet or it seems as though the call has suddenly disconnected at any point during this process, the system has encountered an error. This could be owing to a number of issues, including a conflict between two patients simultaneously trying to book the same appointment, but is most commonly due to a mismatch between the number the caller is calling from and the number held for that caller on our system.

In any case, do not hang up! Even if the line appears to be inactive, you will be automatically transferred to our reception team’s call queue within 40 seconds (the system’s developers are actively working to reduce this wait time).

Currently only GP appointments are on offer via automated booking. We aim to include a variety of other appointment types, including blood tests and smears, in the near future.

If you have any problems accessing automated booking, please contact the practice with your name, the phone number you called from and the time at which you made the call; the system has a comprehensive monitoring and reporting facility and we will be able to investigate any issues which may arise promptly.

Your appointment

Surgeries are held throughout the day from 8:30am to 8pm most days of the week.

Saturday morning surgeries are held from 9am to midday.

Appointments are booked at the NHS standard rate, which is 10 minutes per appointment. Longer appointments can be given at the doctor’s discretion.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

At your appointment the doctor will give you as long as is necessary to deal with your problem safely, but if you have multiple problems to discuss, she/he may ask you to book another appointment.

Please ensure that you arrive before your appointment time, as if you are even a little late it will delay every other patient after you.

Please ask to see the same doctor about ongoing medical problems. We will try to accommodate your choice of doctor, although you will appreciate that it is not always possible for emergency slots and during holiday periods.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Nurse

See a nurse for conditions such as blood pressure checks, asthma, diabetes, health reviews, cervical smears, family planning advice, repeat pill prescriptions, dressings and removal of stitches, travel advice and immunisations.

If you have been invited for a cervical smear, you can book an appointment online with our nurses.

To book an appointment phone us on 020 3883 5800

Nurse practitioner

See a nurse practitioner for a range of acute illnesses such as coughs, colds, sore throats, urine and chest infections in adults and children. The nurse practitioner team usually see patients requiring a same day appointment and are qualified to order tests, investigations, and issue prescriptions.

See a first contact physiotherapist for for musculoskeletal problems i.e. back, neck and knee pain, as well as sports injuries. We work with Surrey Physio and offer slots which can be booked without seeing a nurse or GP. Around 1 in 5 patients book to see their doctor with a neck, back, joint or muscle problem, and often have to wait for GP referral to get access to physiotherapy advice for their condition, so booking an appointment with an FCP means you will have quicker access to the treatment you need.

All first contact physiotherapist appointments are also available via the GP online system

To book an appointment phone us on 020 3883 5800

It is possible to book a telephone consultation with your doctor or nurse, arranging a convenient time to ring them. This allows you to discuss a problem or results which may not need a face to face consultation and can save you having to take time off work. If you have a problem that is likely to need an examination – for instance a rash, cough, or abdominal pain, then a telephone consultation is not appropriate.

Please ensure that you let us know when you change your contact details. We are able to send you a text message to remind you of your appointment if we have an up to date mobile phone number.

Please do not ask the doctor to call unless the patient is genuinely too ill to come to the surgery.

Remember the doctor can see four to five patients in surgery during the time it takes to do one home visit, and it is at the doctor’s discretion as to whether a home visit is necessary.

Please give the receptionist brief details of your illness so the doctor can assess the order of priority of visits.

If possible try to ring before 10am if you need a visit.

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

You usually don't need to book an appointment to get your test results.

Find out how to get your results

Information and advice for travelling abroad.

Visit our Travel Information page

Visit a GP hub clinic when the surgery is closed

• The Junction Health Centre
• Bedford Hill Family Practice
• Tudor Lodge Health Centre

If you wish to visit a GP hub you must book an appointment by calling 020 3883 5800 or 111.