Reception and Administration

Practice Management

Chetal Shah – Operations Manager

The Reception and Administration Team

Our receptionists are here to help you. They are trained to do a difficult job well. If you are kept waiting or seem to be asked one or two irritating questions, remember that they are only carrying out our policy which is aimed at helping the practice to run smoothly. They have to judge the urgency of requests, so please try to give the information they require. They have been asked to do this and are bound by the same rules of confidentiality as doctors and nurses.

Anca Figan – Care co-ordinator


Jan Dykes is our secretary and is responsible for arranging letters and referrals and plays a key role in the Electronic referrals system (eRS).