South West London have appointed a Digital Care Coordinator for Wandsworth patients, Andraya, to support usage of the NHS App. Andraya can assist with technical queries and support with the following:
- Downloading and setting up the NHS App on a smart phone
- NHS App registration and account set up process
- Setting up face ID or fingerprint to access the NHS App on phone
- Guidance on how to navigate the different features and functionality of the app
- Guidance on how to order repeat prescriptions, check if appointments are available to be booked/viewed/cancelled
- Managing services for another person through a linked profile
- Setting up NHS App message notifications
- What to do if you need technical assistance when using the NHS App
- How to share your feedback on the NHS App
Andraya can be contacted directly at andraya.catlyn@nhs.net or on 020 3923 9593 with any queries.