We are continually looking to turn patient feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.
Giving feedback
To provide feedback:
- fill out a feedback form
- take part in the Friends and Family Test
- leave a review on the NHS website
- phone us on 020 3883 5800
Making a complaint
We recognise that problems may arise with services we provide.
Should you wish to make a complaint about us or our work, we give you the following undertakings:
- We will acknowledge your complaint in writing within three working days and will include details of the practice complaints procedure
- We will give a reply as soon as possible
- We will offer you the opportunity to discuss your complaint with our practice manager in private
- If your complaint involves your doctor, we will offer you the opportunity to discuss it with the doctor involved or with our senior partner, Dr Penelope Smith
All complaints are taken seriously and are handled openly and honestly. We will endeavour to conclude matters to the satisfaction of all parties as soon as possible.
To make a complaint:
- fill out a feedback form
- phone us on 020 3883 5800 and ask to speak to a manager