Practice management
Chetal Shah
Operations manager
The reception and administration team
Our receptionists are here to help you. They are trained to do a difficult job well. If you are kept waiting or seem to be asked one or two irritating questions, remember that they are only carrying out our policy which is aimed at helping the practice to run smoothly. They have to judge the urgency of requests, so please try to give the information they require. They have been asked to do this and are bound by the same rules of confidentiality as doctors and nurses.
Anca Figan
Care co-ordinator
Secretarial
Paige Grout is our secretary and is responsible for arranging letters and referrals and plays a key role in the electronic referrals system. Paige receives many requests to chase up pending appointments at the local hospital. Please note, this is not her role and there is a dedicated Central Booking Service at our local hospital, St George’s, who should be contacted in the first instance (the Central Booking Service can be contacted on 020 8725 0007). If there are difficulties with this, you may consider using the Patient Advice and Liaison Service, who can be contacted on 020 8725 2453.