Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Face Masks/Coverings
- New
05/08/2020
All patients over 5 years old must wear a face mask or covering on arrival and during their appointment. Read more
COVID and Obesity
- New
17/07/2020
Unfortunately, evidence has emerged that COVID disproportionally affects people who are overweight and obese. To help better prepare for a possible second wave of the pandemic, the government are poised to launch a weight loss drive to help prepare t Read more
Our Wellbeing Service
- New
15/07/2020
COVID has produced challenges for all of us. Many of us have experienced anxiety and depression over this time. Our in-house Wellbeing Service continues and we want all of our patients to be aware of it. Whether you are undergoing mental health sup Read more
Patient Access Password Security
10/07/2020
Face coverings – exemptions
07/07/2020
First Contact Practitioner (FCP) physiotherapy service
30/06/2020
Guys Get Active, Weight Loss for Men
25/06/2020
Wearing a face covering at the surgery
17/06/2020
Pharmacy Opening Times - 25th May
21/05/2020
Bank Holiday – 25 May
20/05/2020
The PRINCIPLE Trial
04/05/2020
Hay Fever
29/04/2020
COVID-19 – Information and support for parents
24/04/2020
COVID-19 – Information for our 13-19 year old patients
24/04/2020
Convalescent Plasma - Clinical Trial
20/04/2020
National Domestic Abuse Helpline
15/04/2020
Pharmacy Opening Hours
09/04/2020
Easter Opening Hours
09/04/2020
NHS Volunteer Responders
06/04/2020
Staying Mentally Healthy During Coronavirus
06/04/2020
New Mental Health A&E in Tooting
03/04/2020
COVIBOOK - Reassuring children about coronavirus
03/04/2020
IMPORTANT - Updated isolation advice
26/03/2020
COVID Symptom Tracker
26/03/2020
IMPORTANT- Medication Shortages
18/03/2020
IMPORTANT - Coronavirus and medication
18/03/2020
IMPORTANT - Coronavirus Update
13/03/2020
IMPORTANT – Online appointments
09/03/2020
New Online Coronavirus Advice Service
04/03/2020
Wuhan Novel Coronavirus
28/01/2020
Practice Newsletter - January 2020
20/01/2020
Telephone Hours
28/11/2019
PPPI White Board Questionnaire
05/07/2019
Wellbeing Service (Pilot)
21/06/2019
Practice Newsletter - May 2019
17/05/2019
Healthier You – The National Diabetes Prevention Programme
05/02/2019

Macmillan Way Surgery

CQC Inspected and Rated
Good

We are currently OPEN.

Macmillan Way Surgery

News

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Macmillan Way Surgery

CQC Inspected and RatedGood

We are currently OPEN.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Macmillan Way Surgery

News

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):